Cookie Policy

Last updated: July 31, 2026

IRMO BOT LIMITED (“IRMO,” “we,” “us,” or “our”) operates the website located at irmoglobal.com, our online store, and related services (collectively, the “Website” or “Services”).

This Cookie Policy explains how we use cookies and similar technologies when you visit or use our Website, and how you can manage your related preferences. By default, we only deploy strictly necessary cookies on your device to ensure core website functionality. Non-essential functional, analytics, and marketing cookies will only be activated after your explicit, opt-in consent.

This Cookie Policy should be read together with our Privacy Policy, which provides further information about how we collect, use, disclose, and otherwise process your personal information.

Our Website and online store are powered by Shopify. In addition to the core website functionality provided by Shopify, we also use or plan to use analytics, marketing, advertising, video, payment, customer service, and other third-party technologies based on actual business needs. The cookies and similar technologies used may vary depending on your location and the features actually enabled on our Website.

1. What Are Cookies and Similar Technologies?

Cookies are small text or data files that websites store on your browser or device when you visit them.

Cookies help websites recognize your browser or device, remember your choices and preferences, maintain shopping cart and checkout status, analyze Website usage, and measure the effectiveness of advertising and marketing campaigns.

In addition to traditional HTTP cookies, we may use other technologies with similar functions, including:

  • Pixels;
  • Web beacons;
  • Tags;
  • Browser local storage;
  • Session storage;
  • Device or browser identifiers;
  • SDKs, scripts, and other similar technologies.

Unless the context indicates otherwise, we refer to these technologies collectively in this Policy as “cookies and similar technologies.”

Cookies may be categorized by deploying party:

  • First-party cookies: set directly by the Website you are visiting.
  • Third-party cookies: set by third-party service providers we work with.

Cookies may also be categorized by duration:

  • Session cookies: generally expire when you close your browser or end your browsing session.
  • Persistent cookies: remain stored on your device for a defined period until they expire, are replaced, or are manually deleted by you.

2. Why We Use Cookies

We use cookies and similar technologies for the following purposes:

Core Website and Transaction Functionality

To ensure the basic operation of the Website, including:

  • Page loading;
  • Shopping cart functionality;
  • Login and account functionality;
  • Country, region, and currency settings;
  • Checkout;
  • Payments;
  • Security verification;
  • Fraud prevention;
  • Order processing.

Remembering Your Choices and Preferences

For example, cookies may remember:

  • Your selected country or region;
  • Language or currency;
  • Cookie and privacy preferences;
  • Login status;
  • Shopping cart status;
  • Certain Website feature settings.

Website Analytics and Performance Optimization

Cookies and similar technologies help us understand:

  • Website Traffic sources;
  • Pages visited;
  • Time spent on pages and browsing behavior;
  • User journeys across the Website;
  • Whether users experience usability issues with the Website or individual pages;
  • How users complete purchases or other conversion actions.

This information helps us improve the Website experience, page structure, content, and conversion process.

Advertising and Marketing

Subject to your consent, we may use cookies and similar technologies to:

  • Measure advertising effectiveness;
  • Identify visits and purchases resulting from advertisements;
  • Perform advertising attribution;
  • Build advertising audiences;
  • Conduct remarketing;
  • Measure the effectiveness of affiliate marketing or creator partnerships;
  • Optimize advertising and marketing campaigns.

Third-Party Content and Features

Certain pages may contain features provided by third parties, such as:

  • YouTube videos;
  • Customer service tools;
  • Product reviews;
  • User-generated content (UGC);
  • Social media content;
  • Payment services.

These third-party services may set cookies or use similar technologies in accordance with their own policies.

3. Types of Cookies We Use

We generally classify cookies into the following four categories, with corresponding processing rules and legal bases in accordance with applicable laws.

Strictly Necessary Cookies

These cookies are absolutely essential for the Website to deliver the services you explicitly request. Disabling them will directly cause core functions to fail.

Use cases:

  • Maintaining your shopping cart;
  • Completing checkout;
  • Processing payments;
  • Maintaining account or session status;
  • Preventing fraud and malicious activity;
  • Saving necessary privacy choices;
  • Maintaining basic Website security and functionality.

If these cookies are disabled, core Website functions such as shopping, checkout, and payment will not work properly.

Legal basis: In regions subject to laws such as the GDPR, processing of these cookies is based on "performance of a contract" (Article 6(1)(b) of the GDPR). As permitted by applicable law, these cookies generally do not require your prior consent.

Functional Cookies

Functional cookies are used to provide additional Website features or remember your personalized preferences. They are not strictly necessary for the Website to operate.

Use cases:

  • Region;
  • Language;
  • Currency;
  • Login status;
  • Video playback settings;
  • Customer service functionality;
  • Other personalized Website settings.

Some functional cookies may be set by third-party service providers.

Legal basis: In regions subject to laws such as the GDPR, processing of these cookies is based on "your explicit consent" (Article 6(1)(a) of the GDPR).

Analytics and Performance Cookies

Analytics and performance cookies help us understand how users interact with the Website and optimize product experience. They are not strictly necessary for the Website to operate.

Tools we have enabled or plan to use include:

  • Shopify Analytics;
  • Google Analytics 4 (GA4);
  • Microsoft Clarity.

For example, Microsoft Clarity may help us understand how users interact with pages through tools such as heatmaps and session replays. Clarity may use unique pseudonymous identifiers to associate multiple page views with a user session.

Legal basis: In regions subject to laws such as the GDPR, processing of these cookies is based on "your explicit consent" (Article 6(1)(a) of the GDPR). We only activate these non-essential cookies with your consent.

Advertising and Marketing Cookies

Advertising and marketing cookies are used for ad performance tracking, audience building, and remarketing. They are not strictly necessary for the Website to operate.

Services we have enabled or plan to use include:

  • Google Ads;
  • Meta Pixel;
  • Klaviyo;
  • Affiliate or creator attribution tools;
  • Other marketing platforms.

Legal basis: In regions subject to laws such as the GDPR, processing of these cookies is based on "your explicit consent" (Article 6(1)(a) of the GDPR). We only activate these non-essential cookies with your consent.

4. Details of Cookies and Similar Technologies We Use

The following list describes the main cookies and similar technologies we have enabled or plan to enable. Actual cookie names and retention periods may vary depending on Website configuration, your browser, device, location, cookie preferences, and updates made by third-party service providers.

Services marked "Enabled" are currently deployed on the Website. Services marked "Planned" are not yet live. Before official launch, we will update this Policy and re-obtain your consent as required by applicable law.

Shopify (Enabled)

Our Website and online store are powered by Shopify.

Shopify uses various cookies to support online store functionality, including shopping cart, checkout, security, privacy preferences, and basic analytics.

Representative cookies: cart, secure_customer_sig, checkout_token, _shopify_country, CookieConsent, etc.

Data flow note: Shopify is a Canadian service provider, and data may be transferred to Canada, the United States, and other regions. We have signed a data processing agreement with Shopify to ensure the security of cross-border data transfers through compliance mechanisms.

The retention periods of Shopify storefront cookies range from session-level (several minutes) to approximately one year at maximum.

Google Analytics 4 (GA4) (Enabled)

We plan to use Google Analytics 4 to analyze Website visits, traffic sources, page interactions, and conversion performance.

Representative cookies: _ga, ga#, _gid, etc.

Data flow note: Google is a U.S. service provider, and data may be transferred to the United States. Once enabled, we will use Google Consent Mode and sign Standard Contractual Clauses to ensure compliant data transfer.

Google officially states that GA4 may set these cookies for a maximum of approximately 2 years by default, but browser privacy restrictions may shorten the actual retention period.

Google Tag Manager (GTM) (Planned)

We plan to use Google Tag Manager to centrally manage analytics, advertising, and other third-party tags on the Website.

Google Tag Manager itself is a tag management system and does not set standalone tracking cookies. Third-party tags loaded through it (such as GA4, Google Ads, and Meta Pixel) will be classified into corresponding cookie categories based on their actual purpose.

Microsoft Clarity (Enabled)

We plan to use Microsoft Clarity to analyze user page interaction behavior, including clicks, scrolling, heatmaps, and session replays.

Representative cookies: _clck, _clsk, CLID, etc.

Data flow note: Microsoft is a U.S. service provider, and data may be transferred to the United States.

For users from the European Economic Area, the United Kingdom, and Switzerland, we will transmit valid consent signals to ensure compliant operation of features.

The maximum common retention period for these cookies is approximately 1 year, and the actual period may change with Microsoft product configuration.

Google Ads (Planned)

We plan to use Google Ads conversion tracking and remarketing technologies to measure advertising performance.

Representative cookies: gcl_au, gcl#, etc.

Google states that cookies starting with gcl are primarily used to measure conversions after ad clicks, and typically have a retention period of 90 days.

When Google Consent Mode is enabled, Google tags will adjust cookie storage and data transmission behavior based on your consent status.

Meta Pixel (Planned)

We plan to use Meta Pixel to measure visits, interactions, and purchases resulting from Meta advertising channels such as Facebook and Instagram, for ad optimization and remarketing purposes.

Representative cookies: _fbp, etc.

Meta publicly states that the _fbp cookie typically has a retention period of approximately 90 days.

Klaviyo (Planned)

If we enable Klaviyo, it will be used for email subscriptions, automated email marketing, user segmentation, shopping behavior analysis, and email marketing performance tracking.

Representative cookies: __kla_id, etc.

Klaviyo officially states that by default, __kla_id may be retained for up to approximately 2 years after a user is identified, but privacy features in browsers such as Safari may significantly shorten the actual retention period.

YouTube and Third-Party Videos (Planned)

The Website may embed YouTube videos or other third-party video content.

Depending on the embedding method, YouTube may use cookies to save playback preferences, recognize browsers, provide functionality, and perform analytics.

Representative cookies: VISITOR_INFO1_LIVE, YSC, etc.

We will prioritize YouTube's privacy-enhanced mode (youtube-nocookie.com domain) to reduce the use of video viewing activity for personalized recommendations and advertising.

Shopify Payments (Enabled)

If you complete payment through Shopify Payments, Shopify will use cookies and technologies related to checkout, user sessions, payment processing, security verification, and fraud prevention.

These cookies fall within the strictly necessary or payment security categories, and overlap with the Shopify necessary cookies described above.

PayPal (Enabled)

If you choose PayPal as your payment method, PayPal and its authorized service providers may use cookies, web beacons, local storage, and similar technologies for purposes including providing payment services, user identification, risk management, fraud prevention, and security verification.

The specific cookie names and retention periods used by PayPal are managed by PayPal in accordance with its own cookie and privacy policies.

Stripe (Planned)

Stripe is a backup payment service provider we plan to use.

If officially enabled, its payment and risk control technologies will use relevant cookies for fraud prevention and transaction risk assessment, which fall under the strictly necessary category.

If Stripe is not actually enabled on the Website, no Stripe-related cookies will be set.

Customer Service, Reviews, UGC, Affiliate Tools, and Other Shopify Apps (Enabled on Demand)

Depending on actual Website features, we may also integrate Shopify apps or tools such as live chat, help centers, product reviews, user-generated content, affiliate marketing, creator attribution, and social media components.

These services may use cookies, pixels, local storage, or similar technologies. The specific names, categories, and retention periods will depend on the finally deployed services. We will update this Policy when adding major new services.

5. Cookie Retention Periods

The retention period of cookies depends on their purpose and technical configuration.

  • Session cookies: generally expire when your browser session ends.
  • Persistent cookies: may remain stored for minutes, days, months, or longer.

For the main technologies we use or plan to use, typical or maximum retention periods are as follows:

  • Shopify: generally from several minutes to approximately 1 year;
  • GA4: up to approximately 2 years;
  • Microsoft Clarity: principal first-party cookies commonly retained for up to approximately 1 year;
  • Google Ads: approximately 90 days;
  • Meta Pixel: approximately 90 days;
  • Klaviyo: up to approximately 2 years;
  • YouTube: certain cookies may be retained for up to approximately 13 months;
  • Stripe payment security cookies: up to approximately 1 year.

These periods may be shortened or otherwise changed as a result of service provider updates, browser restrictions, device settings, repeat Website visits, cookie renewal mechanisms, or your privacy choices. You may also delete cookies before they expire.

6. Cookie Consent and Your Choices

In regions where consent is required by applicable law, we adopt a "strictly necessary cookies only by default" compliance model: a cookie consent banner will appear on your first visit, and non-essential cookies will only be deployed after your active, explicit confirmation.

You may freely choose from the following options:

  • Accept all non-essential cookies;
  • Customize accepted cookies by category;
  • Reject all non-essential cookies.

Important notes:

  1. Rejecting non-essential cookies will not affect your ability to normally browse the Website, use the shopping cart, complete checkout, or access other core functions, nor will we treat you differently for doing so.
  2. Strictly necessary cookies cannot be disabled via the cookie preference tool, as they are essential for the Website to operate.
  3. Your consent applies only to the domain irmoglobal.com.

7. Shopify Customer Privacy and Cookie Banner

We use Shopify's Customer Privacy and Cookie Banner functionality to manage cookie preferences within the Shopify ecosystem.

The Shopify Cookie Banner manages cookie consent status for native Shopify services and Shopify Pixels.

For technologies integrated via Shopify apps, Google Tag Manager, theme code, manual scripts, or third-party pixels, we will configure corresponding consent signals (Consent Mode) to ensure they operate strictly in accordance with your cookie choices.

We will continuously optimize our privacy and consent management mechanisms based on the third-party tools actually integrated into the Website.

8. How to Change or Withdraw Your Cookie Choices

You have the right to modify or withdraw your cookie consent at any time. Withdrawing consent will be just as easy as giving it, with the same path and number of steps, and will not require additional registration, verification, or complex processes. You can manage cookies through the following methods.

Website Cookie Settings

You may reopen the cookie settings panel at any time via the "Cookie Settings / Cookie Preferences" link in the Website footer to modify your preferences or withdraw consent for all non-essential cookies.

Browser Settings

Most browsers allow you to view, delete, or block cookies, or to receive notifications when a Website attempts to set cookies. The exact settings depend on your browser and device.

Please note: If you delete or block strictly necessary cookies, core Website functions such as shopping cart, login, checkout, and payment may not work properly.

Third-Party Service Settings

Google, Meta, Microsoft, PayPal, and other third-party service providers also offer their own advertising, privacy, or cookie management tools. You may further manage the use of your data through their official privacy settings.

Additional Rights for California Users

Under the California Consumer Privacy Act (CCPA/CPRA), cross-site ad tracking via cookies may constitute a "sale or sharing of personal information." California users may opt out of the sale/sharing of their personal information by disabling marketing cookies through the cookie settings tool. We will not discriminate against you for exercising this right.

9. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, or services.

When you leave the IRMO Website or interact with third-party payment, video, social media, customer service, or other services, those third parties will process your information in accordance with their own privacy and cookie policies.

We encourage you to review the privacy and cookie policies of relevant third parties to understand their specific data processing practices.

10. Cookies, Personal Information, and Compliance Notes

10.1 Cookies and Personal Information

Certain cookies and similar technologies may generate or be associated with information such as:

  • IP addresses;
  • Browser or device identifiers;
  • Session identifiers;
  • Advertising click identifiers;
  • Website browsing activity and page interaction data;
  • Purchase and conversion information;
  • Other information that may be associated with you or your device.

Under applicable law, some of this information may constitute personal information or personal data. For more details on how we process personal information, data recipients, and your privacy rights, please refer to our Privacy Policy.

10.2 Cross-Border Data Transfers

Some of the third-party services we use (such as Shopify, Google, Meta, etc.) have servers located outside your jurisdiction, which may involve cross-border transfers of personal data.

For transfers outside the European Economic Area (EEA) and the United Kingdom, we will implement compliance measures such as signing EU Standard Contractual Clauses (SCCs) and anonymizing data to protect your data security. You may obtain a copy of the relevant transfer mechanisms by contacting us at the address below.

10.3 Children's Privacy

Our Website is not directed at children under the age of 13 (or the higher age required by local law, e.g., 16 years old in the EU). We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately using the details below, and we will promptly delete the relevant data.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time for reasons including but not limited to:

  • Changes to Website functionality;
  • Integration of new Shopify apps or third-party services;
  • Addition or adjustment of analytics or advertising tools;
  • Changes to payment methods;
  • Updates to technologies used by third-party service providers;
  • Changes to applicable laws or regulatory requirements.

When we update this Policy, we will revise the "Last Updated" date at the top of this page.

If an update materially affects your privacy rights or cookie choices, we will notify you via Website announcement, re-display of the cookie consent banner, or other methods, and re-obtain your consent as required by applicable law.

12. Contact Us

If you have any questions about this Cookie Policy, how we use cookies and similar technologies, or your privacy choices, please contact us at:

  • Company Name: IRMO BOT LIMITED
  • Website: irmoglobal.com
  • Email: support@irmoglobal.com
  • Registered Address: RM 2C-P11, 2/F, HUNG TO CTR., 94-96 HOW MING ST., KWUN TONG HONG KONG