Returns & Refunds Policy
Thank you for choosing our product. To protect your rights and interests, please read the following Return and Exchange Policy carefully.
Return & Exchange Window
Standard Window:
The application window for returns or exchanges is 14 calendar days from the date of delivery.
Logistics Damage:
If any damage is discovered upon arrival, please contact our customer service within 24 hours of signing for the package.
You must provide a complete unboxing video or clear photos of the damaged packaging and product.
Late reporting will be deemed as 'accepted without objection,' making it difficult to verify logistics responsibility.
Return & Exchange Eligibility
Quality-Related Returns:
We support returns for failures caused by non-human factors, such as manufacturing defects or core functional failures (e.g., failure to power on, abnormal noise, radar failure).
Non-Defect Restrictions:
Except for product defects, items that have been opened, activated, or used are not eligible for "no-reason" returns.
Service Summary Table
| Category | Eligibility Requirements | Shipping Responsibility | Window |
|---|---|---|---|
| Quality Issues | Non-human failure (e.g., failure to power on, abnormal noise, radar failure, etc.) | IRMO covers full costs | 14 Calendar Days |
| Shipping Damage | Package deformation or physical damage to the unit; valid evidence must be submitted within 24h of signing. Failure to report within this timeframe will be considered "accepted without objection." | IRMO covers full costs | Within 24h of signing |
| Incorrect Item Sent | Unopened, brand new, seals intact | IRMO covers full costs | 14 Calendar Days |
| No-Reason Return | Unopened, unactivated, brand new, seals intact, and all accessories included. | Customer bears cost | 14 Calendar Days |
Application Process for Returns/Exchanges
Email service@irmoglobal.com with:
- Product SN and Order Number.
- Proof of purchase.
- Reason for the return or exchange.
- Photos or videos of the product's current state.
Note: Our customer service team will review your application and provide specific return instructions upon approval.
Refund Policy
Processing Time:
Once received and inspected, refunds are typically processed within 20 business days.
Refund Method:
Funds will be returned via the original payment method. You will receive a confirmation email once the transaction is completed.
Inquiry:
If you don't receive a notification within 30 business days of our receipt, please contact our support team
Gifts and Promotional Items
All complimentary gifts and accessories (such as peripheral products, etc.) provided with the main item are excluded from the warranty coverage.
Promotional gifts are not eligible for exchange or cash refund requests. If the main product is successfully returned, the promotional gifts must be returned together with it. Thank you for your understanding.