Privacy Policy

Last Updated: July 31, 2026

IRMO BOT LIMITED ("IRMO," "we," "us," or "our") operates the website located at irmoglobal.com, the related online store, and associated services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our Services, purchase our products, create an account, contact customer support, or otherwise communicate with us.

Our online store is powered by Shopify. Shopify processes certain personal information when you access and use our store. For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

This Privacy Policy applies to the IRMO website and our online ecommerce activities.

Our mobile applications are subject to separate privacy notices.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Services.

When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

We may collect the following categories of personal information:

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other contact information that you voluntarily provide to us.

Account Information

If we offer customer account functionality and you create an account, we may collect information such as your email address, account credentials, preferences, and account settings.

Order and Transaction Information

When you purchase or attempt to purchase a product, we may collect information related to your order, including:

  • products purchased;
  • order value;
  • shipping and billing information;
  • order status;
  • return, exchange, and cancellation information;
  • refund information;
  • warranty and after-sales service requests; and
  • other related transaction information.

Payment Information

Payments are generally processed by third-party payment service providers, such as:

  • Shopify Payments;
  • PayPal; and
  • Stripe.

Depending on the payment method you choose, relevant payment information may be provided directly by you to the applicable payment service provider.

We may receive transaction-related information such as:

  • payment method;
  • payment status;
  • transaction identifiers;
  • billing information; and
  • payment confirmation information.

For transactions processed by third-party payment service providers, we do not directly receive or retain complete payment card numbers.

The applicable payment service provider may process your personal information in accordance with its own privacy policy and applicable laws.

Customer Support and Communications Information

When you contact us, we may collect information that you provide during your communications with us, including:

  • your name;
  • email address;
  • order information;
  • product information;
  • customer support or after-sales service inquiries;
  • return or warranty information; and
  • any other information you voluntarily provide.

Device and Usage Information

When you access our Services, we and our service providers may automatically collect certain technical and usage information, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • referring pages or URLs;
  • pages you visit;
  • your interactions with the website;
  • timestamps; and
  • other similar website usage information.

Product and after-sales service information

This may include product models, product serial numbers (SN), proof of purchase, order information, warranty status, repair records, replacement records, descriptions of after-sales issues, as well as photos, videos, or other relevant materials you provide when requesting after-sales service.

Marketing Information

If you subscribe to our marketing communications, we may collect:

  • your email address;
  • marketing preferences;
  • subscription status; and
  • information about your interactions with marketing emails or other marketing content.

Such processing will be carried out in accordance with applicable law and your privacy choices.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
  • Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

2. Sources of Personal Information

We may collect your personal information:

  • directly from you, for example when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information to us;
  • automatically when you use our Services, including through cookies and similar technologies;
  • from Shopify and other service providers that assist us in operating our business;
  • from payment providers, logistics and fulfillment providers, fraud prevention providers, analytics providers, and other business partners; and
  • from other third parties where you authorize or direct them to provide information to us.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and Fulfilling the Services

We use personal information to:

  • operate our website;
  • process transactions;
  • fulfill orders;
  • arrange delivery;
  • provide order status updates;
  • process returns and refunds;
  • provide warranty and after-sales support;
  • manage customer accounts; and
  • fulfill our contractual relationship with you.

Providing Customer Support

We use personal information to respond to your questions, troubleshoot issues, process customer requests, and communicate with you as necessary.

Improving Our Services

We may use information relating to website visits and interactions to:

  • understand overall website performance;
  • identify technical issues;
  • improve user experience;
  • analyze product page and content performance; and
  • improve our Services.

If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.

Marketing and Advertising

Where permitted by applicable law and consistent with your privacy choices, we may use personal information to:

  • send you marketing communications;
  • measure the effectiveness of marketing activities;
  • understand customer interests;
  • display advertising relating to IRMO products and services; and
  • conduct marketing attribution and performance analysis.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.

Security and Fraud Prevention

We may use personal information to:

  • protect our Services;
  • detect and prevent fraud;
  • prevent unauthorized transactions;
  • identify security incidents;
  • prevent abuse; and
  • prevent other unlawful or potentially harmful activities.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.

Legal and Compliance Purposes

We may process personal information to:

  • comply with applicable laws and regulations;
  • respond to lawful governmental, regulatory, or judicial requests;
  • maintain transaction and business records that we are legally required to retain;
  • resolve disputes; and
  • establish, exercise, or defend legal rights.

If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.

4. Legal Bases for Processing Personal Information of EEA Users

If the GDPR applies to our processing of your personal information, we may rely on one or more of the following legal bases, depending on the relevant processing activity:

Performance of a Contract

We may process your personal information where such processing is necessary to:

  • process your order;
  • provide products and services;
  • arrange delivery;
  • process returns or refunds;
  • provide customer support; and
  • otherwise perform our contractual obligations to you.

Compliance With Legal Obligations

We may process your personal information where necessary to comply with tax, accounting, consumer protection, regulatory, and other legal obligations.

Legitimate Interests

We may process your personal information based on our legitimate business interests where those interests are not overridden by your rights and interests.

Such legitimate interests may include:

  • operating our website;
  • protecting the security of our website and Services;
  • preventing fraud;
  • improving our website and user experience; and
  • protecting and enforcing our legal rights.

Consent

Where applicable law requires consent, we may process your personal information based on your consent, including for purposes such as:

  • certain analytics cookies;
  • certain advertising and personalized marketing technologies; and
  • certain marketing communications.

You may withdraw your consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out based on your valid consent before its withdrawal.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and other similar technologies to:

  • operate our Services;
  • remember user preferences;
  • understand how our website is used;
  • measure website performance;
  • prevent fraud; and
  • support marketing and advertising activities.

These technologies may include the following categories:

Strictly Necessary Technologies

These technologies are required for the proper operation of our website, shopping cart, customer accounts, checkout, and other essential functionality.

Functionality Technologies

These technologies are used to remember user preferences and improve your website experience.

Analytics Technologies

These technologies are used to understand how users interact with our website, measure website performance, and improve user experience.

Advertising Technologies

Where enabled, these technologies may be used to measure advertising effectiveness, support marketing attribution, or deliver advertising.

Where required by applicable law, we will use non-essential cookies and similar technologies only in accordance with your consent choices.

You can manage your cookie preferences through the Cookie Settings or Cookie Preferences options available on our website.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. For more information about our use of cookies, please review our Cookie Policy: Cookie Policy

6. Analytics and Advertising

We may use analytics services such as Google Analytics and Microsoft Clarity to help us:

  • understand how users interact with our website;
  • analyze website performance;
  • identify user experience issues; and
  • improve our Services.

These services may process information including:

  • device and browser information;
  • approximate geographic location derived from your IP address;
  • pages viewed;
  • website interactions; and
  • other website usage information.

Microsoft Clarity may provide functionality including website interaction analytics and session recordings.

Based on our actual configuration and applicable legal requirements, we use appropriate privacy controls designed to reduce the risk of sensitive information entered into forms being recorded.

If we enable Google Ads, Meta Pixel, or other advertising technologies in the future, we will update this Privacy Policy and our Cookie Policy as appropriate before or when those technologies are deployed.

Where required by applicable law, analytics and advertising technologies will be subject to your cookie consent and privacy choices.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of third parties:

Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with providing services such as:

  • ecommerce infrastructure;
  • checkout;
  • website security;
  • fraud prevention;
  • analytics;
  • personalization; and
  • other Shopify-related services.

For more information about how Shopify processes personal information and the privacy rights that may be available to you, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Payment Service Providers

We may provide information necessary to process transactions to the payment service providers that we use, including:

  • Shopify Payments;
  • PayPal;
  • Stripe.

Depending on the specific service and applicable law, these payment service providers may process your personal information as independent data controllers or as service providers acting on our behalf.

Logistics and Fulfillment Providers

To fulfill and deliver your orders, we may provide necessary information to logistics, fulfillment, customs clearance, and delivery providers, including:

  • your name;
  • shipping address;
  • telephone number;
  • order information; and
  • tracking information.

Service Providers

We may disclose information as necessary to vendors that assist us in operating our business, including:

  • website and technology service providers;
  • analytics providers;
  • IT service providers;
  • customer support providers;
  • communications providers;
  • fraud prevention providers;
  • cloud storage providers; and
  • professional advisers.

Marketing and Advertising Partners

Where relevant services are enabled, permitted by applicable law, and consistent with your privacy choices, we may disclose or make available certain information to marketing, analytics, and advertising partners, including:

  • online identifiers;
  • device information; and
  • website usage information.

Such information may be used for:

  • advertising measurement;
  • marketing attribution;
  • analytics; and
  • targeted advertising.

Legal Requirements and Protection of Rights

We may disclose personal information where we reasonably believe such disclosure is necessary to:

  • comply with applicable laws and regulations;
  • comply with judicial proceedings or regulatory requirements;
  • enforce our agreements;
  • prevent fraud;
  • protect IRMO's legal rights; or
  • protect the legal rights and safety of our users or others.

Business Transactions

Personal information may be disclosed or transferred as part of a business transaction involving:

  • a merger;
  • acquisition;
  • financing;
  • corporate reorganization;
  • sale of assets;
  • bankruptcy; or
  • other similar transaction.

8. Our Relationship With Shopify

Shopify provides the ecommerce infrastructure used to operate the IRMO online store and may collect and process certain personal information when you use our Services.

Certain Shopify features may involve processing information derived from your interactions with the IRMO store, other Shopify merchants, and Shopify services.

Where Shopify processes personal information for its own purposes or to provide enhanced functionality, Shopify may be responsible for such processing in accordance with its applicable privacy terms.

For more information, please review:

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected.

This may include retaining information to:

  • provide the Services;
  • maintain order and transaction records;
  • maintain after-sales and warranty records;
  • comply with tax, accounting, or other legal obligations;
  • resolve disputes;
  • prevent fraud;
  • enforce agreements; and
  • establish or protect legal rights.

The applicable retention period may depend on factors including:

  • the type of information;
  • the purpose of the processing;
  • applicable legal requirements;
  • whether a dispute or legal request exists; and
  • whether the information is necessary to establish or protect legal rights.

When personal information is no longer required, we will delete, anonymize, or otherwise appropriately handle the information in accordance with applicable law and our internal data retention practices.

10. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against:

  • unauthorized access;
  • disclosure;
  • alteration;
  • loss;
  • misuse; and
  • other unauthorized processing.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of any data processing system.

If you create an account, you are responsible for safeguarding your account password and other login credentials and should not share them with others.

11. Your Privacy Rights and Choices

Depending on the country or region where you live and applicable law, you may have one or more of the following rights:

  • request access to personal information that we process;
  • obtain information about how we process your personal information;
  • request correction of inaccurate personal information;
  • request deletion of personal information;
  • request restriction of certain processing;
  • object to certain processing;
  • receive certain personal information in a portable format;
  • request transfer of certain personal information to another organization where technically feasible;
  • withdraw consent where processing is based on consent;
  • opt out of targeted advertising where permitted by applicable law;
  • opt out of the sale or sharing of personal information where permitted by applicable law; and
  • appeal certain decisions we make regarding privacy rights requests where provided by applicable law.

These rights may be subject to exceptions provided by applicable law.

We may need to verify your identity before processing certain privacy requests.

To exercise your privacy rights, you may contact us by email at:

support@irmoglobal.com

You may also use privacy controls made available through our website.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Your Privacy Choices

Depending on where you live and applicable law, you may have the right to opt out of certain processing involving:

  • targeted advertising;
  • sale of personal information; or
  • sharing of personal information.

Where this functionality is available, you may manage your preferences through the Your Privacy Choices page on our website.

Where required by applicable law, we may also recognize browser-based opt-out preference signals, such as Global Privacy Control (GPC), and treat those signals as opt-out requests for the applicable browser or device.

12. Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant marketing communication.

Even if you opt out of marketing communications, we may continue to send you non-promotional communications relating to existing transactions or services, including:

  • order confirmations;
  • payment confirmations;
  • shipping notifications;
  • logistics updates;
  • security notices;
  • product safety information;
  • warranty information;
  • after-sales service responses;
  • customer support responses; and
  • other necessary service communications.

13. Children's Privacy

Our Services are intended for a general adult audience and are not specifically directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has improperly provided personal information to us, please contact us using the information provided below.

Where required by applicable law, we will review and delete the relevant personal information.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

14. Third-Party Websites

Our Services may contain links to websites, applications, or other online services operated by third parties.

These third-party services are not controlled by IRMO.

We are not responsible for the privacy practices of third-party services.

We encourage you to review the privacy policies and applicable terms of any third-party services before using them.

15. Privacy Information for EEA Users

If you are located in the European Economic Area and applicable data protection laws apply to our processing of your personal information, you may exercise your applicable data protection rights using the contact information provided in this Privacy Policy.

If you believe that our processing of your personal information violates applicable law, you may also have the right to lodge a complaint with the competent data protection supervisory authority in:

  • the country or region where you live;
  • the country or region where you work; or
  • the country or region where you believe a data protection violation occurred.

16. U.S. Privacy Information

Residents of certain U.S. states may have additional rights under applicable state privacy laws, including rights to:

  • access personal information;
  • correct personal information;
  • delete personal information;
  • obtain a copy of personal information;
  • opt out of targeted advertising;
  • opt out of the sale of personal information; and
  • opt out of the sharing of personal information.

Where these rights apply to IRMO's processing of your personal information, you may exercise them using the methods described in the "Your Privacy Rights and Choices" section of this Privacy Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our business practices;
  • technologies and tools;
  • data processing practices;
  • applicable laws and regulations; or
  • other operational requirements.

When we update this Privacy Policy, we will update the "Last Updated" date at the top of this page.

Where required by applicable law, we will provide additional notice through other appropriate methods.

18 International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

19. Contact Us

The data controller responsible for the processing of personal information described in this Privacy Policy is:

IRMO BOT LIMITED

Registered Address:

RM 2C-P11, 2/F, HUNG TO CTR., 94-96 HOW MING ST., KWUN TONG, HONG KONG

Privacy Contact Email:

support@irmoglobal.com

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact us using the information above.