Warranty Policy
Warranty Duration
IRMO provides tiered warranty services for different regions and user groups. The standard warranty period for this product is one year.
This period begins on the date of delivery and remains valid until the specified term expires. Valid proof of purchase is required to access warranty services.
Warranty periods may vary depending on local laws and regulations:
- Customers located in the EU, Switzerland, Norway, and the UK are eligible for a two-year warranty.
- Customers in countries and regions not mentioned above are eligible for a one-year warranty.
Please note: The warranty is strictly bound to the product’s unique Serial Number (SN) and is non-transferable.
Warranty Coverage
This Warranty covers product malfunctions or damages resulting from defects in materials or workmanship under conditions of normal and intended use, exclusive of normal wear and tear. During the warranty period, IRMO will repair or replace defective components free of charge.
(Core components subject to this coverage include, but are not limited to: the main cable, battery, motor, control system, structural frame, and joint transmission mechanism.)
Consumables refer to components that are subject to natural wear, tear, or degradation during the course of regular use, and such items shall be expressly excluded from this warranty coverage.
Examples of such excluded consumables include, but are not limited to: waist belts, thigh straps, calf straps, ankle straps, inner linings, Velcro fasteners, side-release buckles, and magnetic buckles.
| Product | Main Componets | Warranty Period-EU、Switzerland、Norway、UK | Warranty Period-Rest of the World |
|---|---|---|---|
| IRMO M1 | Main Wiring Harness | 2 year | 1 year |
| IRMO M1 | Battery Pack | 2 year | 1 year |
| IRMO M1 | Electric Actuator | 2 year | 1 year |
| IRMO M1 | Control System | 2 year | 1 year |
| IRMO M1 | Structural Chassis | 2 year | 1 year |
| IRMO M1 | Joint Transmission Mechanism | 2 year | 1 year |
Note：Subject to local and regulations
Warranty Exclusions
1. Consumable Components Excluded from Warranty
"Consumables" are defined herein as those disposable items, parts, or components of the product that will inevitably experience damage and wear during the normal use of the product.
Consumable parts include, but are not limited to, the following:
- such as waist belts, thigh straps, calf straps, ankle straps, inner linings, Velcro, side-release buckles, and magnetic buckles.
These products do not have a warranty period. However, if you believe a manufacturing defect or functional issue exists within 24 hours after signing for delivery, we are happy to perform a replacement. Please contact our customer support team.
2. Additional Warranty Exclusions:
- Damage resulting from accidents, misuse, abuse, negligence, unauthorized modifications, or improper maintenance.
- Natural degradation of battery capacity .
- Issues caused by the use of software or accessories not officially provided by IRMO.
- Any defects or damage caused by failure to operate the product in accordance with official instructions or manuals
- Absence of valid proof of purchase.
- Products for which a refund has already been processed
- Products past the warranty period
- Lost or stolen products
- Complimentary Gifts
- Abuse, misuse, or improper storage of the product.
- If the Serial Number (SN) has been removed or altered.
- Non-quality related issues
Repair Solutions
During the warranty period, if the product itself malfunctions or is damaged due to defects in materials or workmanship, IRMO will repair or replace the defective parts free of charge.
Outside the warranty period, for complete units that cannot be repaired, a flat-rate repair or a discounted trade-in replacement scheme will be provided. Component fees and labor costs will be based on official guide prices, and shipping costs will follow the "sender pays" principle.
Warranty Claim Process
To apply for warranty service, please email service@irmoglobal.com with the following information:
- Product Serial Number (SN).
- Proof of purchase (e.g., order number or confirmation email).
- Detailed problem description (photos or videos are highly recommended for faster evaluation).