IRMO Legal Terms | Website Use & Service Information

Last updated: July 31, 2026

IRMO BOT LIMITED (referred to as “IRMO,” “we,” “us,” or “our”) operates the official website located at irmoglobal.com, together with the related online store and services (collectively, the “Website” or “Services”).

These Terms and Conditions (the “Terms”) apply to your access to and use of our Website, online store, and related Services, as well as your purchase of IRMO products from us.

Our online store is powered by Shopify. Unless otherwise expressly stated, all products purchased through this Website are sold to you by IRMO BOT LIMITED.

By accessing or using the Website, you agree to comply with the service-related rules in these Terms, including those governing Website usage, intellectual property, and prohibited conduct. By placing an order and completing payment, you make an offer to purchase products from us. A sales contract for your order is formally formed when we send you a shipping confirmation notice, and the rights and obligations of both parties are governed by these Terms and the other policies referenced herein, including our Privacy Policy, Cookie Policy, Return and Refund Policy, Shipping Policy, and any applicable Limited Warranty Policy.

If you do not agree to these Terms, please do not use the Website or purchase our products.

1. About Us

The Website and related online store are operated by:

Company Name: IRMO BOT LIMITED

Registered Address: RM 2C-P11, 2/F, HUNG TO CTR., 94-96 HOW MING ST., KWUN TONG, HONG KONG

Customer Service Email: service@irmoglobal.com

Other Contact Email: support@irmoglobal.com

2. Eligibility

By using the Website or purchasing products from us, you confirm that:

You have reached the age required to enter into a legally binding contract in your jurisdiction; or
If you have not reached such age, you have obtained the consent of your parent or legal guardian, and the purchase is completed on your behalf by an eligible adult.

You may not use the Website or our products for any unlawful, fraudulent, or unauthorized purpose.

3. Product Information

We make reasonable efforts to ensure that product names, features, specifications, images, videos, dimensions, weight, colors, prices, and other information displayed on the Website are accurate.

However, due to ongoing product development, manufacturing, software or firmware updates, differences in display devices, or other reasonable factors, the actual product may differ from the information displayed on the Website in non-material respects.

Without affecting any rights you may have under applicable consumer protection laws, we may make reasonable adjustments to product design, software, features, specifications, packaging, or accessories.

If any particular product feature, specification, or configuration is material to your purchasing decision, please contact us for confirmation before placing your order.

Nothing in these Terms is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable consumer protection laws.

4. Product Availability

All products are subject to availability.

We may:

Limit the quantity of certain products or versions available for purchase;
Restrict the sale of products to certain countries or regions;
Suspend or discontinue the sale of a product;
Adjust product configurations, versions, or optional accessories; or
Refuse or cancel an order where reasonably necessary.

The fact that a product is shown as available for purchase on the Website does not necessarily mean that it is available for immediate shipment.

For products marked as Pre-order, please also refer to Section 5 of these Terms.

5. Pre-order Products

Certain IRMO products may be offered for sale on a pre-order basis.

For pre-order products, you place your order before the product is ready for shipment and pay all or part of the purchase price in accordance with the payment arrangements displayed on the applicable product page or checkout page.

5.1 Estimated Shipping Time

For in-stock products, we generally process orders and arrange shipment within 1–5 business days after order confirmation.

Transit time after shipment depends on the destination, shipping method, local customs procedures, and applicable battery transportation regulations. Please refer to our Shipping Policy for estimated transit times.

For pre-order products, the estimated shipping date or shipping window will be as displayed on the applicable product page, cart page, or checkout page.

Any estimated shipping date or time range is based on the supply chain, production, quality control, and logistics information reasonably available to us at the time such estimate is provided.

Unless we expressly guarantee a fixed delivery date, all estimated shipping dates are reasonable estimates only. Actual shipping times may be affected by production schedules, component availability, quality control, transportation, customs procedures, regulatory requirements, or other reasonable factors.

5.2 Pre-order Payments

Pre-order products may be sold on either a full prepayment or partial prepayment basis.

The specific payment amount, payment timing, balance payment arrangements, and method of payment collection will be as displayed on the applicable product page and checkout page at the time you place your order.

You should carefully review the applicable payment arrangements before submitting a pre-order.

5.3 Shipping Delays

If we expect that we will be unable to ship your order within the shipping timeframe originally provided to you, we will notify affected customers of the delay as required by applicable law.

Depending on the circumstances and applicable law, such notice may include:

An updated estimated shipping date;
The reason for the delay;
The option to continue waiting for the order;
The option to cancel the order and receive any applicable refund; and
Any other information required by law.

Nothing in these Terms limits any cancellation, refund, or other rights that consumers may have under applicable law as a result of delayed shipment or delivery.

5.4 Cancellation of Pre-orders

You may request cancellation of a pre-order.

The applicable cancellation period, cancellation conditions, refund amount, and refund processing method will be governed by the rules applicable at the time you placed your order and by our Return and Refund Policy.

If your order has already entered the shipping process or another stage in which cancellation can no longer reasonably be completed, we may process your request in accordance with the Return and Refund Policy applicable at that time.

Where applicable law provides you with broader cancellation or refund rights, those statutory rights will apply.

6. Orders and Order Confirmation

Before submitting an order, please carefully review:

The product you are purchasing;
Product version;
Quantity;
Accessories;
Shipping address;
Contact information;
Price;
Shipping charges;
Taxes;
Estimated shipping information; and
Other order details.

After submitting an order, you will generally receive an electronic order confirmation.

Receipt of an order confirmation does not mean that we are required to fulfill the order in all circumstances. Where reasonable grounds exist, and to the extent permitted by applicable law, we may refuse, suspend, or cancel an order.

Such circumstances may include:

The product is unavailable;
There is an obvious pricing error or clerical mistake on the Website (such as a price significantly below normal market value or clearly contradictory parameter descriptions) that would be reasonably recognizable to an ordinary reasonable consumer;
Payment has not been successfully completed;
We reasonably suspect fraud or unauthorized payment activity;
The order violates geographic sales restrictions;
The quantity ordered materially exceeds reasonable personal-use quantities;
We are unable to lawfully sell or deliver the product to the specified location; or
Applicable law, a regulatory authority, or a payment service provider requires us to take such action.

If we have already received payment and subsequently cancel your order, we will refund any applicable amount in accordance with applicable law and our relevant policies, with no additional liability.

7. Pricing

Product prices are determined by the prices displayed on the Website and checkout page at the time you place your order.

Unless otherwise required by law, we may change product prices, promotions, or discounts applicable to future orders at any time. Price changes will not retrospectively affect completed orders unless there is an obvious error or applicable law provides otherwise.

The currency displayed on the Website may vary depending on your country, region, or selected market.

8. Taxes, Duties, and Import Charges

Depending on the destination of your order, your purchase may be subject to:

Sales tax;
Value-added tax (VAT);
Goods and services tax;
Import duties;
Customs clearance fees;
Brokerage fees; and
Other government-imposed charges.

Prices displayed at checkout include applicable sales tax, VAT, or goods and services tax, as determined by the actual policies of your region. Unless expressly stated otherwise, import duties, customs clearance fees, brokerage fees, and other import-related charges imposed by the destination country/region are the responsibility of the recipient, with the exact amount subject to assessment by local customs.

Applicable shipping charges and any taxes collected by us at checkout will be displayed on the checkout page. Charge allocation rules are also governed by our Shipping Policy and applicable law.

9. Payment

We may process payments through third-party payment service providers, including but not limited to:

Shopify Payments;
PayPal;
Stripe; and
Other payment methods that we may support in the future.

Available payment methods may vary depending on your country, region, currency, and order circumstances.

You agree to provide accurate, complete, and valid payment information and confirm that you are authorized to use the applicable payment method.

Payment transactions may also be subject to the terms of service and privacy policies of the relevant payment service providers.

If a payment:

Is declined;
Is reversed;
Is frozen by a payment provider;
Is identified as presenting a fraud risk;
Becomes subject to a chargeback; or
Cannot otherwise be successfully completed,

we may suspend processing or cancel the relevant order to the extent permitted by applicable law.

10. Shipping and Delivery

We will arrange shipment of orders in accordance with the information provided on the Website and in our Shipping Policy.

For in-stock products, we generally process orders and arrange shipment within 1–5 business days after order confirmation. Transit time after shipment depends on the destination, shipping method, local customs procedures, and applicable battery transportation regulations.

Delivery times may be affected by factors including:

Product production schedules;
Pre-order arrangements;
Inventory availability;
Quality control;
Delivery destination;
Carriers;
Customs clearance;
Severe weather;
Public events;
Regulatory requirements; and
Other circumstances beyond our reasonable control.

Estimated shipping or delivery times do not constitute guaranteed delivery dates in all circumstances.

Risk of loss or damage to the products passes to you upon delivery to the carrier, except where mandatory consumer protection laws applicable to you provide otherwise. You should inspect the outer packaging upon delivery. If damage is found, you should refuse delivery or note the damage on the delivery receipt, as failure to do so may affect subsequent logistics claims.

You are responsible for providing complete and accurate shipping information when placing your order. If an order cannot be properly delivered because you provided an incorrect or incomplete address, you may be responsible for reasonable reshipping costs or other associated expenses, unless otherwise required by law.

For detailed information regarding shipping destinations, delivery times, logistics services, and related fees, please refer to our Shipping Policy.

11. Returns, Cancellations, and Refunds

11.1 Commercial Return Policy

IRMO currently applies the same basic commercial return policy to customers in North America and Europe.

The following matters are governed by our Return and Refund Policy:

Return period;
Return eligibility;
Required condition of returned products;
Return request procedures;
Responsibility for return shipping costs;
Refund methods;
Refund processing times; and
Handling of product quality issues.

Our commercial return policy does not limit any mandatory rights available to consumers under applicable law.

11.2 Statutory Right of Withdrawal

For orders subject to European Union, European Economic Area, or United Kingdom consumer protection rules, consumers have a statutory right of withdrawal for online purchases and may withdraw from the purchase contract for at least 14 days from the date of receipt of the goods.

Exceptions to the statutory right of withdrawal apply in accordance with local law, such as for customized products or sealed hygiene products that have been unsealed.

For statutory no-reason returns, return shipping costs are borne by the consumer. For returns due to product quality issues, shipping costs are borne by us.

Where local law provides consumers with mandatory rights that are more favorable than our commercial return policy, those statutory rights will prevail.

12. Product Warranty

12.1 Limited Commercial Warranty

Unless otherwise expressly stated on the applicable product page, order documentation, or specific warranty policy, IRMO provides a 1-year limited commercial warranty from the date of delivery for all customers worldwide, covering defects in materials and workmanship.

Warranty service is linked to the product’s unique Serial Number (SN), and valid proof of purchase is required to make a warranty claim.

The commercial warranty does not cover: accidental damage, misuse, normal wear and tear, unauthorized disassembly or modification, accidents, water damage, external power supply failure, or similar circumstances.

For details regarding warranty coverage, exclusions, repair, replacement, and other after-sales service conditions, please refer to our Limited Warranty Policy.

12.2 Statutory Guarantee Rights

The limited commercial warranty under these Terms is an additional benefit provided by IRMO and does not replace or reduce any statutory warranty rights you may have under the laws of your country or region.

In particular, for orders subject to EU consumer protection laws, consumers are entitled to a statutory legal guarantee of at least 2 years from the date of delivery for conformity of goods, and may claim remedies such as repair, replacement, price reduction, or refund if the goods do not conform to the contract.

13. Product Use and Safety

IRMO products are wearable electronic devices that must be used in accordance with product instructions, safety guidance, and reasonable usage practices.

13.1 Safety Obligations

Before using a product, you should:

Read the product user manual;
Read all product safety warnings;
Properly install and wear the product;
Make any necessary adjustments in accordance with the instructions; and
Confirm that the product and its components are in normal operating condition.

You must not:

Intentionally bypass product safety mechanisms;
Disassemble or modify the product without authorization;
Continue using the product where it is visibly damaged or operating abnormally;
Use the product for any unlawful purpose; or
Use the product in circumstances that clearly exceed its stated instructions, intended use, or safety guidance.

If the product develops unusual sounds, abnormal heat, structural damage, battery abnormalities, control abnormalities, or any other condition that may affect safety, you should stop using the product immediately and follow the instructions in the user manual or guidance provided by our customer support team.

For specific product safety information, please refer to the user manual, safety warnings supplied with the product, and our latest official guidance.

13.2 Performance and Risk Notice

Actual product performance may be affected by various factors, including but not limited to:

The user’s physical condition;
Fit and adjustment;
Height and body type;
Walking speed;
Terrain;
Incline or slope;
Load carried;
Ambient temperature;
Battery condition;
Operating mode;
Software version; and
Other actual usage conditions.

Battery life, assistance performance, product performance, and other data displayed on the Website should be understood in the context of the applicable test conditions, disclaimers, and intended use scenarios.

You are responsible for reasonably determining whether the product is appropriate for the particular environment and activity in which you intend to use it and for complying with all applicable safety requirements.

Nothing in these Terms excludes or limits any product safety liability that cannot lawfully be excluded or limited.

14. Software, Firmware, and Product Updates

Certain IRMO products may include software, firmware, algorithms, or digital features.

We may release software or firmware updates from time to time in order to:

Improve product performance;
Fix errors;
Improve safety;
Enhance user experience;
Comply with regulatory requirements; or
Add or modify features.

Certain product functions may require software, firmware, or companion applications to remain on a supported version.

Where applicable law imposes mandatory requirements concerning updates for digital products or goods with digital elements, we will comply with those requirements.

15. Website Content and Intellectual Property

Unless otherwise expressly stated, content available on the Website, including but not limited to:

The IRMO name and trademarks;
Product names;
Logos;
Product designs;
Images;
Videos;
Graphics;
Written content;
Software;
Website design;
Technical materials;
User manuals; and
Other content,

is owned by IRMO, our affiliates, or the applicable rights holders, or is lawfully licensed for our use, and is protected by applicable intellectual property laws.

You may not use such content for unauthorized commercial purposes without our prior permission or the prior permission of the applicable rights holder.

16. Prohibited Uses

You may not use the Website to:

Engage in unlawful activities;
Commit fraud;
Infringe the intellectual property rights of others;
Upload malicious software or viruses;
Unlawfully collect information about others;
Interfere with the security of the Website or its servers;
Circumvent Website security measures;
Use automated means for malicious scraping, attacks, or abuse;
Impersonate another individual or organization;
Engage in unauthorized resale, fraudulent purchases, or payment activities; or
Engage in any other activity that may harm IRMO, our customers, or third parties.

If we reasonably believe that you have violated these Terms, we may restrict or terminate your access to the relevant Services to the extent permitted by law.

17. Third-Party Services and Links

The Website may use or contain links to services provided by third parties, including but not limited to:

Shopify;
Payment service providers;
Logistics providers;
Social media platforms;
Video platforms;
Third-party applications; and
Analytics and marketing services.

Third-party services may be subject to their own terms of service and privacy policies.

Unless otherwise required by law, we do not make warranties regarding websites, content, or services that are operated entirely by independent third parties and are outside our control.

18. Privacy and Personal Information

Our collection, use, disclosure, and other processing of your personal information are described in our Privacy Policy and applicable Cookie-related policies.

Please review our Privacy Policy before using the Website.

19. Disclaimers

We will make reasonable efforts to keep the Website and online store operating properly and to ensure that the information we provide is accurate and up to date.

However, to the maximum extent permitted by applicable law, we cannot guarantee that:

The Website will always operate without interruption;
The Website will be completely free from technical errors;
All third-party services will always remain available; or
Website content will always be entirely free from non-material errors.

Nothing in this Section affects any consumer rights, product quality obligations, product safety obligations, or other statutory liabilities that cannot lawfully be excluded or limited.

20. Limitation of Liability

To the maximum extent permitted by applicable law, IRMO’s liability arising from any breach of these Terms, use of the Website, or purchase or use of our products will be subject to the limitations permitted by applicable law.

However, nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited, including liability for personal injury, product safety, fraud, willful misconduct, mandatory statutory consumer rights, and any other liability that cannot lawfully be excluded or limited.

The extent to which liability may be limited varies between countries and jurisdictions. If any limitation in these Terms is invalid under the law applicable to you, that limitation will apply only to the maximum extent permitted by law.

21. Force Majeure and Events Beyond Our Reasonable Control

If we are unable to perform, or are delayed in performing, our obligations due to circumstances beyond our reasonable control, we will not be liable, to the extent permitted by applicable law, for reasonable delays caused solely by such circumstances.

Such circumstances may include:

Natural disasters;
Extreme weather;
War;
Terrorist events;
Large-scale public health emergencies;
Government restrictions;
Import or export restrictions;
Port or transportation disruptions;
Large-scale labor disputes;
Communication or infrastructure failures; and
Other significant events that cannot reasonably be foreseen or controlled.

The affected party shall notify the other party within 5 business days of becoming aware of the event and state the expected duration of impact. If a force majeure event continues for more than 60 days and makes order performance impossible, either party may cancel the unfulfilled portion of the order, and we will issue a full refund for the corresponding unshipped items.

22. Statutory Consumer Rights

These Terms are intended to govern the commercial relationship between IRMO and its customers and are not intended to exclude or restrict any consumer rights granted by applicable law that cannot lawfully be waived.

If any provision of these Terms conflicts with mandatory consumer protection laws applicable to you, the applicable mandatory legal requirements will prevail. All references to consumer rights elsewhere in these Terms are subject to this Section.

23. Export Control and Compliance

You agree to comply with import control, product certification, taxation, export control, and other relevant laws and regulations of your country/region and the product export jurisdiction.

You may not resell, re-export, transfer, or otherwise use the products in violation of export control laws, or use them for any purpose prohibited by law. If we incur any loss or liability as a result of your breach of this Section, you shall be responsible for corresponding compensation.

24. Changes to These Terms

We may update these Terms from time to time to reflect:

Changes in laws or regulatory requirements;
Changes to our products or Services;
Changes to payment, shipping, or after-sales arrangements;
Changes to Website functionality; or
Changes to our business operations.

Updated Terms will be published on this page, and the “Last Updated” date at the top of the page will be revised accordingly.

Unless otherwise permitted or required by law, changes to these Terms will not retrospectively alter material contractual terms applicable to transactions that you have already completed. If updates materially affect your rights, we will provide notice as required by applicable law.

25. Severability

If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be modified or treated as inapplicable to the extent necessary, without affecting the validity or enforceability of the remaining provisions.

26. Governing Law

These Terms, and the contractual relationship between you and IRMO arising from your use of the Website, your orders, or your purchase of products are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws principles.

If you are a consumer habitually resident in a jurisdiction that grants you the benefit of mandatory consumer protection laws (including, without limitation, member states of the European Union/European Economic Area, the United Kingdom, or other jurisdictions requiring the application of local mandatory rules), this choice of Hong Kong law does not deprive you of the protection afforded to you by such mandatory provisions, which will prevail to the extent they conflict with these Terms.

27. Dispute Resolution

27.1 Negotiation

If you have any dispute relating to an order, product, or our Services, please first contact our customer support team at service@irmoglobal.com. The parties will use reasonable efforts to resolve the dispute through negotiation within 30 days of the dispute being raised.

27.2 Arbitration

If the parties are unable to resolve the dispute through negotiation, and applicable law permits consumer disputes to be resolved by arbitration, the dispute shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time the arbitration is commenced. The seat of arbitration shall be Hong Kong, the tribunal shall consist of one arbitrator, and, unless the parties agree otherwise, the arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.

27.3 Consumer Protection Exception

If you are a consumer and mandatory law applicable to you does not permit consumer disputes to be resolved by arbitration, or grants you a non-waivable right to bring proceedings before the courts of your place of habitual residence, Section 27.2 will not apply to such disputes, and you may bring proceedings in accordance with such mandatory law.

For such disputes, we submit to the non-exclusive jurisdiction of the competent courts of your place of habitual residence.

27.4 Class Actions

To the maximum extent permitted by applicable law, the arbitration and litigation arrangements in this Section apply to individual disputes only, and neither party may bring or participate in any dispute resolution proceeding against the other party on a class, representative, or similar basis, except where applicable mandatory law provides otherwise.

28. Other Policies

The following policies supplement these Terms and may apply to your use of the Website or purchase of our products:

Privacy Policy
Cookie Policy
Shipping Policy
Return and Refund Policy
IRMO Limited Warranty Policy
Product user manuals and related safety instructions
Any additional terms displayed on the Website or checkout page for a particular transaction

If there is any inconsistency between different policies, the applicable rule will be determined based on the specific matter, applicable law, and the information provided to you in connection with the relevant transaction.

No policy is intended to limit any mandatory consumer rights available under applicable law.

29. Contact Us

If you have any questions regarding these Terms, your order, our products, or related Services, please contact us at:

IRMO BOT LIMITED
Website: https://irmoglobal.com