Shipping & Delivery

Shipping Destinations

We offer shipping services to most major countries worldwide. Please enter your address at checkout to confirm if shipping is available to your specific region.

Shipping Methods & Logistics

To balance both speed and safety, we utilize a combination of air and sea freight. The specific shipping method for your order will depend on your destination and local battery transportation regulations.

Order Fulfillment & Tracking

Once your order has shipped, a tracking number will be available in your Order Center. You can track the real-time shipping progress of your package directly on the official IRMO website.

Estimated Transit Times

Delivery times vary depending on the shipping method selected:

Air Freight: 7–15 business days

Sea Freight: 30–60 business days

Please note: The above timeframes are estimates only. Actual delivery times may vary due to customs clearance procedures.

Shipping Fees & Taxes

Shipping fees are subject to change based on real-time global logistics trends and policies. The final shipping cost and applicable taxes will be automatically calculated and displayed upon entering the checkout page.

Order Tracking & Updates

How to Track Your Order

Once your order has shipped, you can view its real-time delivery status through the following channels:

• Order History : Log in to your account and visit the "Order Details" page.
• Quick Access : Use the "Track My Order" link located in the website footer.

Tracking Activation & Syncing

After a tracking number is generated, it typically takes 24–48 hours to sync with the carrier's system. Your tracking interface will display the latest updates provided by our logistics partners, including the estimated delivery date.

Please note: The frequency of updates depends on the carrier's processing workflows, and temporary tracking delays may occur while the shipment is in transit.

Need Assistance?

If you encounter any difficulties while tracking your shipment or need further updates on your order status, please contact our support team at service@irmoglobal.com. We will provide you with the latest information from the carrier and assist you with any questions.

Shipping Address Modifications

Request for Address Change

At IRMO, we prioritize fast order processing and fulfillment. However, if you need to update your shipping address after placing an order, the following conditions apply:

Time Sensitivity: Requests must be submitted immediately. IRMO will make every effort to accommodate the change as long as the order has not yet been shipped.

Additional Fees: Changing the shipping address may incur additional handling or shipping fees. Any such costs will be communicated to you before the modification is processed. If you decline to pay these fees, the change request will be considered void, and the order will be shipped to the original address.

Contingency for Unsuccessful Changes

If the address modification cannot be completed before the order ships, you may choose one of the following options:

• Refuse Delivery: You can attempt to refuse the package when it arrives at the original destination.
• Standard Return: If refusal is not possible, you may accept the package and contact IRMO Customer Service within 14 calendar days to initiate a formal return process. Please note that this may incur additional expenses.

Responsibility for Related Costs

Please note that returns initiated due to incorrect or invalid addresses will result in a deduction from your total refund amount. These costs include, but are not limited to:

• Round-Trip Shipping: Total logistics costs for both the initial delivery and the return shipment.
• Insurance & Handling: Product insurance during transit and administrative processing fees.
• Taxes & Fees : Any non-refundable taxes, duties, or government fees associated with the return process.

Acceptance of Terms

By completing your order, you acknowledge that an address modification request may affect the originally estimated delivery timeline and agree to pay all applicable fees outlined above.

Inspection & Acceptance

Pre-Delivery Inspection

Due to the high value of IRMO products, we strongly recommend inspecting the package immediately upon delivery. If the packaging appears damaged, punctured, or severely deformed, please refuse to sign for or open it. In such cases, please contact us immediately at service@irmoglobal.com, and we will be glad to assist you.

Post-Acceptance Policy

Once the package has been signed for—either by yourself or an authorized representative—it is deemed to have been successfully delivered, confirming the quantity and condition of the product. To protect your rights, we strongly advise the following:

Unboxing Video: Record a clear and continuous video of the entire unboxing process.

Content Verification: Immediately cross-check all enclosed items against the packing list.

Reporting Discrepancies: Any discrepancies, missing items, or damages must be reported to IRMO Customer Service within 24 hours of receipt for prompt processing.

Missing Parcels & Claims

If a tracking status shows "Delivered" but the recipient has not received the package, it will be classified as a missing parcel. In this scenario:

You will need to cooperate with IRMO by providing a logistics claim number (obtained from the carrier) to initiate an investigation.

IRMO will assist you through the formal claims process with the insurance provider to ensure a proper resolution.

Shipping Delay Disclaimer

General Delays & Inventory Factors

While IRMO is dedicated to fulfilling and dispatching orders within the estimated timeframes, delays may occur due to unforeseen circumstances, including but not limited to:

① Issues arising from carrier operations or regional logistics bottlenecks.

② Temporary inventory shortages at designated regional warehouses.

③ Delays resulting from customer-initiated requests for address modifications or order updates.

④ Logistics delays caused by other uncontrollable factors.

Force Majeure Events

IRMO shall not be held liable or responsible for any delays caused by circumstances beyond our reasonable control, including but not limited to:

① Restrictions or disruptions in national or regional air or ground transportation (e.g., extreme weather conditions).

② Disruptions or failures in communication networks or power systems.

③ Changes in postal regulations, customs policies, or government-mandated control measures.

④ Natural disasters (earthquakes, typhoons, floods, etc.), fires, epidemics, pandemics, social unrest, or acts of war.

⑤ Logistics delays caused by other uncontrollable factors.

Regulatory & Delivery Constraints

Delays may also arise from specific operational or regulatory constraints:

• Customs Inspections: Shipments detained, delayed, or disposed of due to non-compliance with regional import/export regulations.
• Non-Delivery Days: Packages may not be delivered on weekends, public holidays, or major festive periods.
• Access Restrictions: Delivery locations that are inaccessible to couriers (e.g., schools, secured office buildings, or gated residential communities).

Limitation of Liability & Notification

In the event of a significant delay, IRMO will notify you as soon as practicable and provide an updated shipment schedule. Please note that IRMO assumes no liability or financial responsibility for delivery delays caused by the aforementioned factors beyond our reasonable control. However, the IRMO Customer Service team will make every reasonable effort to cooperate with you to mitigate any resulting losses.